Refund policy


At Rainbow Kids, we are committed to providing you with the best products and a delightful shopping experience. Your satisfaction is important to us. Please read our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • Timeframe: All return or exchange requests must be initiated within 30 days from the date of purchase or delivery.

  • Condition: The item must be unused, unworn, unwashed, and in its original, pristine condition, just as you received it.

  • Packaging: All original tags, labels, and packaging (if applicable) must be intact and included with the returned item.

  • Proof of Purchase: A valid receipt or order confirmation is essential for all return or exchange requests.

2. Reasons for Return/Exchange

We gladly accept returns or exchanges for the following reasons:

  • Damaged or Defective Items: If you receive a product that is damaged, defective, or not in good/merchantable condition. Please contact us immediately upon receipt with photos of the damaged item and its packaging.

  • Incorrect or Incomplete Order: If the product delivered is incorrect (e.g., wrong item, size, or color) or if there are missing items/accessories.

  • Product Not as Described: If the product significantly differs from the description or image provided on our website.

3. Non-Returnable/Non-Exchangeable Items

For hygiene, safety, and other reasons, the following items are generally not eligible for return, exchange, or refund:

  • Gift cards

  • Personalized or custom-made items

  • Innerwear, undergarments, and swimwear

  • Personal hygiene and feeding items (e.g., bottles, pacifiers, personal care products for infants)

  • Items marked as "Sale," "Discounted," or "Final Sale."

  • Opened or used toys, books, and digital products.

4. Change of Mind

While we aim for your complete satisfaction, for "change of mind" returns:

  • Store Credit or Exchange: We do not offer cash refunds for change of mind. However, we may offer an exchange for another product of equal or greater value, or store credit, provided the item meets all eligibility criteria and passes our quality inspection.

  • Shipping Costs: Customers are responsible for any shipping costs incurred for returns or exchanges due to a change of mind.

5. Refund Process

  • Once we receive and inspect your returned eligible item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be issued via the original payment method used for the purchase.

  • Refunds will typically be processed within 7-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider's processing times.

  • Please note that original shipping costs paid on your order are non-refundable.

6. Exchange Process

  • If you wish to exchange an eligible item (e.g., for a different size, color, or style), please contact our customer service team within the 30-day timeframe.

  • We will provide detailed instructions on how to proceed with the exchange.

  • Exchanges are subject to item availability. If the new item is of greater value, you will be required to pay the difference.

7. Return Shipping

  • Our Error: If the return is due to our error (e.g., wrong item shipped, defective product), Rainbow Kids will arrange for a free pickup of the item and bear the shipping costs for the return and replacement. We will provide a prepaid shipping label if required.

  • Customer's Responsibility: For all other returns (e.g., change of mind), the customer is responsible for the return shipping costs. We recommend using a traceable shipping service to ensure safe delivery.

8. Processing Time

  • Refunds and exchanges will generally be processed within 10 business days after we receive your returned item.

Contact Us:

If you have any questions or concerns regarding our refund and exchange policy, or to initiate a request, please contact our customer support team:

  • Email: info@rainbowkids.lk

  • Phone: +94 74 367 2767