Shipping policy



At Rainbow Kids, we are dedicated to delivering your little one's essentials quickly and reliably to your doorstep anywhere in Sri Lanka. We also offer a convenient in-store pickup option. Please review our policy below for details on shipping, timeframes, and charges.

1. Delivery Locations

We proudly offer island-wide delivery to any location within Sri Lanka.

2. Order Processing & Delivery Times

  • Order Cut-off: Orders placed by 3:00 PM on a working day will be processed and dispatched on the next working day.

  • Colombo & Suburbs (Delivery): Deliveries within Colombo and its immediate suburbs can typically be expected within 24 hours after dispatch.

  • Outside Colombo (Delivery): Deliveries to locations outside Colombo and its suburbs generally take 2-4 working days after dispatch.

  • Working Days: Our delivery partners operate from Monday to Friday (9:00 AM - 6:00 PM) and Saturday (9:00 AM - 2:00 PM).

  • Weekend & Public Holidays: Orders placed after the cut-off time, on Sundays, or on public/mercantile holidays will be processed on the next working day, which may result in a slight delay in delivery.

3. Delivery Charges

  • Standard Shipping Fee (Weight-Based): For all orders, the shipping and handling fee will be calculated based on the weight of your order:

    • A base fee of Rs. 450 will apply for all orders weighing up to 1 kg.

    • An additional fee will be charged for anything beyond the first kilogram.

4. Shipment Grouping

While we strive to group all your ordered items into a single shipment for convenience, there may be instances where multiple items in an order are sent in separate shipments to ensure timely delivery or due to product availability.

5. In-Store Pickup Option

You have the option to pick up your order directly from our store location, saving on delivery fees.

  • How to Select: During the checkout process, simply choose the "In-Store Pickup" option.

  • Pickup Notification: You will receive an email notification once your order is ready for pickup. Please wait for this notification before visiting our store.

  • Pickup Requirements: When collecting your order, please bring:

    • Your order confirmation email (digital or print).

    • A valid form of identification (NIC/Passport/Driving License) matching the name on the order.

  • Pickup Location & Hours:

    • Address: 532 B Madiwela Road, Thalawathugoda

    • Pickup Hours: Monday - Sunday, 9:00 AM - 9:00 PM

6. Receiving Your Delivered Order

  • Availability: To ensure a smooth delivery, please ensure that you or an authorized person is available at the provided delivery address to receive the order during the expected delivery window. Our courier partners will contact you prior to delivery.

  • Communication: We advise customers to answer calls from our delivery partners to avoid any delays or complications.

  • Incorrect Information: In the event of non-delivery due to incorrect or incomplete information provided by the customer (e.g., wrong name, address, or contact number), any additional costs incurred by Rainbow Kids for re-delivery will be claimed from the customer.

  • Damaged Packages: Please inspect your package upon arrival. Do not accept any shipment if the package appears open or significantly damaged. Kindly notify us immediately with photos if you receive a damaged package.

7. Order Tracking

Upon dispatch of your order, you will receive an order confirmation email which will include details for tracking your shipment. You can use this information to monitor the status of your delivery.

8. Delays & Unforeseen Circumstances

While we make every effort to deliver within the specified timeframes, please understand that delivery times may occasionally be extended due to unforeseen circumstances beyond our control, such as:

  • Unfavorable weather conditions

  • Government-imposed travel restrictions or curfews

  • High volume during peak seasons (e.g., festive periods)

  • Unforeseen operational delays with courier partners
    We will always work diligently to minimize any temporary changes and keep you informed of significant delays.

Contact Us:

For any questions or concerns regarding your order, delivery, or in-store pickup, please contact our customer support team:

  • Email: info@rainbowkids.lk

  • Phone: 074 367 2767